Enterprise Complaint Tracking System (ECTS)-- Licensee Portal

Mission:
The Maryland Insurance Administration (MIA) is an independent state agency that regulates Maryland's insurance industry and protects consumers by enforcing insurance laws.

Vision:
Though the Maryland Insurance Administration cannot recommend a particular policy or insurance company, we can help you learn what types of coverage are available, at what cost, and assist you if you have a complaint about how your insurance company responds when you file a claim.

Core Values:
Integrity - Commitment to honesty, fairness, and high ethical standards and being accountable for everything we do. Excellence - Commitment to proactive customer-focused service of the highest quality. Continuous Improvement - Commitment to personal and professional growth of each individual and improvement of processes and practices. Team - Commitment to working collaboratively and valuing the diversity of members to maximize team synergy.