Welcome to the Maryland Insurance Administration’s (MIA) Complaint Submission Form. If you do not have a complaint but need other information, go to: insurance.maryland.gov .

PLEASE READ THIS BEFORE USING THIS ONLINE COMPLAINT FORM. The MIA is working on updating this online form. Until then, to use the form, please take these important steps:

• Prepare any documents you want to upload as part of your complaint before you begin filling out the form: (or use the mail-in option, described below)
  • Scan your document(s) to create an electronic file (Word, PDF, etc.).
  • Remove spaces or special characters from your file name.
  • Make sure each file is less than 10MB.
• Type your answers directly into the form. Do NOT copy and paste information into any form field. Text that you copy and paste is flagged by the system and will cause an error message.
• Avoid relying on AI (Artificial Intelligence) to summarize or analyze your specific insurance question or situation as the result can be inaccurate.
• If you have problems using the form, use Google Chrome or Microsoft Edge as your internet browser, disable pop-up blockers, turn off any “auto-fill” option on your browser or device, and clear the cache in your internet browser.

If you cannot upload electronic versions of your documents as attachments with your complaint filed online, you can mail them to the MIA. If your complaint involves home or auto insurance, write “Property & Casualty” on the envelope. If it is about health or life insurance, write “Life & Health” on the envelope. Mail your documents to:

Maryland Insurance Administration
Attn: Consumer Complaint Investigation
200 St. Paul Place, Suite 2700
Baltimore, MD 21202

You may also fax documents to:410-468-2307 (Property and Casualty) or 410-468-2270 (Life and Health).

If you have problems or questions about this complaint form, call the MIA at 1-800-492-6116.

After you file your complaint online, you will receive an email to confirm that the MIA has received your complaint. The email will include a complaint file number. Please use this complaint file number on all correspondence you send to the MIA.

Thank you.